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Conditions of use
Terms and conditions
Should you wish to return an item we will collect it from you at a cost of £40, which will be deducted from your refund. Alternatively, you may organise to return the item yourself.
Please note that all items must be returned in their original packaging or similar. Items that are not adequately packaged at time of collection may not be collected and a charge of £40 may be levied to cover the cost of the failed collection.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Please note, there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week of placing your order. Such items are clearly marked.
Mattresses, mattress toppers and pillows can only be returned if they are unopened. Mattresses, mattress toppers and pillows that have been opened and slept on cannot be returned. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.
Where we deliver:
UK mainland We want to give you the best deal possible, therefore we offer free delivery on all orders to addresses within mainland GB*.
A Surcharge is payable on the following:
Scotland Postcodes: IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50
Wales Postcodes: LL, LD, SY16-20, 23-25
Scotland Postcodes: AB and DD
Cornwall Postcodes: EX, PL, TQ
Cornwall Postcodes: TR
If you would like a quote for onward shipping or International delivery, please contact us.
When and how we deliver:
Next day delivery We offer next day delivery on some items which are delivered via a parcel service. This is a one man delivery to the front door of the building. You will not receive a phone call prior to delivery of these items. Next day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.
If you order before the cut off time specified on the product page, you will receive delivery the next working day. Orders after the cut-off will be delivered in two working days. Some items can be delivered on a Saturday at an extra charge of £25. Instructions on how to request this are detailed on the relevant product pages. For orders not requiring next day delivery please state your preferred date in the Special Delivery Instructions at the checkout. Please note we are unable to deliver on bank holidays or Sundays.
Next day delivery is subject to stock availability. If an order cannot be delivered the next day, we will contact you as soon as we become aware of the problem.
Please note: any item marked as 'next day delivery' on the product page will be delivered via a parcel service, regardless of when the delivery actually takes place. Therefore, if you opt for a later date or a Saturday for delivery, or if your order is delayed for any reason, it will still be delivered via a parcel service and the procedure stated above still applies.
We are currently unable to offer different delivery options at the checkout but if you feel a next day parcel service delivery is unsuitable for your needs, please contact us before ordering and we will endeavour to offer you an alternative.
2-3 day delivery Items with a delivery time of 2-3 days are delivered via a parcel service. This is a one man delivery to the front door of the building. You will not receive a phone call prior to delivery of these items. 2-3 day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.
Please note: any item marked as '2-3 day delivery' on the product page will be delivered via a parcel service, regardless of when the delivery actually takes place. Therefore, if your order is delayed for any reason, it will still be delivered via a parcel service and the procedure stated above still applies.
We are currently unable to offer different delivery options at the checkout but if you feel a 2-3 day parcel service delivery is unsuitable for your needs, please contact us before ordering and we will endeavour to offer you an alternative.
4+ days delivery Items with a delivery time of 4+ days are delivered via specialist furniture carriers. This is a one or two man delivery (depending on the items ordered) to the room of your choice. You will receive a phone call from the carrier at least 48 hours in advance of the planned delivery to agree a date and time (usually am or pm). Carrier deliveries take place Monday to Friday (excluding Bank holidays), and must be signed for.
If you miss the agreed delivery we will attempt delivery again free of charge but reserve the right to charge a minimum of £25 towards the failed delivery. If you know you are not going to be able to take delivery at the agreed time please contact the carrier to make alternative arrangements to avoid further charges.
(Please note that to enable us to offer a time efficient delivery service it will occasionally be necessary to deliver some smaller 4-7 day items via a parcel service to the front door of the building. You will still receive a phone call prior to these deliveries.)
Multiple deliveries We use a variety of carriers and furniture suppliers so if you order multiple items they may come from more than one place and be delivered separately, as per the delivery time stated on the product page and the corresponding delivery method(s) detailed above. If this is the case we will contact you to inform you and, where possible, give you the option of a single delivery date.
Signing for your delivery:
All deliveries must to be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.
After your delivery:
We want you to be happy with your purchase but we understand that sometimes you may change your mind. If this is the case, please consult our Money Back Guarantee page for what to do next. If there is a problem with your order or any of the items you have received, please contact us
If you require delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free of charge to a nominated mainland GB address e.g. a port. If you wish to make you own arrangements for onward shipping from that point you are free to do so. Alternatively, we can arrange the onwards shipping. Similarly, if you require International Delivery we will be more than happy to provide you with a quote and make the arrangements for this.